Return & Exchange Policy for Vintage Fashion

At https://planetopis.com/, we value your satisfaction and want you to love your vintage fashion finds. However, due to the unique nature of vintage items, we have a specific return and exchange policy in place. Please review the details below:

1. Eligibility for Returns

You may return an item within 14 days of receiving your order if it meets the following conditions:

  • Unworn & Unwashed: The item must be in its original condition, not worn, washed, or altered in any way.
  • Original Tags: If the item has any original tags or labels, they must still be attached.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Please note that the following items are non-returnable:

  • Items purchased on sale or with a discount
  • Customized or altered vintage pieces
  • Gift cards
  • Items marked as “final sale”

3. Return Process

If you are eligible for a return, follow these steps:

  1. Contact Us: Email our customer support team at info@planetopis.com within 14 days of receiving your order to request a return authorization.
  2. Package the Item: Securely package the item in its original packaging, ensuring it is protected during return shipping.
  3. Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or incorrect.

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.

4. Refunds

  • Approved Refunds: If your return is approved, we will process the refund to the original payment method within 5-7 business days.
  • Non-Refundable Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges

Because many of our vintage items are one-of-a-kind, exchanges for the same item may not be possible. However, if you wish to exchange an item for something else, please contact us to check availability.

Note: Customers are responsible for return shipping costs associated with exchanges unless the item is defective or incorrect.

6. Condition of Vintage Items

Please keep in mind that our vintage fashion items are pre-loved and may show minor signs of wear or imperfections due to age. We do our best to describe the condition of each item accurately, but slight variations are part of the charm of vintage clothing. Returns will not be accepted for reasons related to expected wear unless the item was grossly misrepresented.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@planetopis.com with photos and a description of the issue. We will arrange for a replacement (if available) or issue a full refund, including shipping costs, at no extra charge.

8. Order Cancellations

You can cancel your order within 12 hours of placing it by contacting us at info@planetopis.com. After this period, cancellations may not be possible if the order has already been processed or shipped.

If you have any questions or need further assistance, please reach out to our customer service team at info@planetopis.com or 978-507-8914.